HR Services
HR Services
AAG’s outsourcing solutions can be used in conjunction with our health care administration services or as stand-alone full service. We are flexible to meet each client’s precise administration needs.

COBRA
We offer a complete COBRA administration package. Services begin with the initial notification letter required for newly eligible employees through notices when qualifying events occur. COBRA is offered in conjunction with our claims management services or on a stand-alone basis.

HIPAA Certificates
Our HIPAA administrative services ensure compliance with HIPAA’s complex portability requirements. Our services include HIPAA coverage certificates for members when health benefit coverage is terminated. AAG will verify and apply creditable coverage for applicable members.

Billing and Collection
We reduce the burden for the HR staff by coordinating billing and collection for all types of premiums including health, life and disability, while also offering the capability to transfer eligibility data to other vendors. Billing and Collection services are offered in conjunction with our claims management services or on a stand-alone basis.

Customer Advocate and Resolution Expert (C.A.R.E)
In an effort to facilitate a positive benefits experience for employees, AAG provides a unique service to assist employees and dependents in resolving all employee benefit issues. Our C.A.R.E. is an independent advisor whose only loyalty is to members. He/she assists members with all employee benefit coverages.
  • Problems with your Life Insurance?
  • Trouble Seeing a Specialist?
  • Billing Issues with the Physician or Hospital?
  • Need Assistance Understanding Disability Benefits?

On-Line Enrollment Options
Companies are aggressively exploring innovative ways to improve efficiency while maintaining a high level of employee satisfaction. The Internet revolution has begun and it will continue to intensify, becoming a vital component in every business aspect. AAG offers two Internet enrollment options - Standard Enterprise or Rules-Based. We have the resources and capabilities to manage the eligibility and enrollment for just the health care plan or for all benefits such as life, long and short-term disability.

Human Resource AnswerSource
This communication solution is an effective tool for delivering up-to-date information to the HR team - delivering the right information, at the right time. This tool is available 24 hours a day, 7 days a week, offering model documents and addressing hundreds of HR topics, including:
  • Health and Welfare Benefits
  • Retirement and Pension Benefits
  • Wage and Hour Law
  • Employee Services and Fringe Benefits
  • Productivity and Performance
  • Workers’ Compensation and Unemployment
  • State and Federal Laws

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